One of Australia's largest superannuation funds Australian Super, with millions of members was looking for help to optimise their chatbot capability. They wanted to improve their customer experience in the chat by ensuring readily available information was provided by the chatbot, thereby freeing up people to focus on solving complex customer queries.
Encompassing cognitive personalised behavioural therapy Re-thinking knee recovery We worked with a Sydney based incubator to create an app that assists in gathering knee flexion/extension data from sensors in a way the practitioners can access, provide accompanying information to patients recovering from total knee replacements. We used a research first approach, then
Improving the end-to-end customer experience To map out the full end-to-end experience of the San Jose, Cisco Customer Experience Center Cisco’s Customer Experience Center’s welcome visitors from around the world. We worked with Cisco to see how we could improve their end to end experience. The Experience Center is a place to
Rethinking the way Strategic Consultants work Enlightening the enterprise of tomorrow We worked with Strategic Consultancy, E-Clair, to create an online intelligent automation platform. This platform gives a Strategic Consultant the ability to identify and collaborate on potential opportunities within an enterprise. problems and pain points
IP Australia has rich and diverse sets of data on patents, plant breeder’s rights and trademarks. Servian was engaged by IP Australia to bring their data together and surface through a comprehensive and visually stunning application that lowers the barriers of entry and makes the data accessible to everyone. problems
A one stop shop Giving brokers a centralised platform to manage all their accounts and better serve their customers. The leasing sector of a global investment bank needed a new platform that would not only combine the best features of their existing systems but also offer new features that would help their
Breaking the tradition of investment research Creating a new multi-million-dollar revenue stream We worked with Australia’s leading Investment Bank in helping clients achieve better investment outcomes by seamlessly delivering substantively relevant information in an intuitive, self-directed experience that evolves with investors needs. problems & pain points
The right information, to the right person, at the right time Stay on top of your portfolio, anytime, anywhere. We worked with with a trading desk in creating a block trading application, The app provided up-to-date information to 150 high value niche clients. problems & pain points
A smarter way to work Help all staff find, connect and collaborate through a centralised platform managing every aspect of their working day. We worked with Australia’s top financial bank to create a mobile digital assistant. For MVP, we focused on approvals and expanded the concept as we iterated.
Our Rapid Experimentation & Prototyping approach Rapid Experimentation & Prototyping performed our way delivers genuine outcomes that focus on validating the end state whilst minimising waste. This process focusses on tangible output that you can see and engage with. Borrowing from the best of all UX methodologies we run a LEAN process that
