Using Google Dialogflow to build a smarter Chatbot


One of Australia's largest superannuation funds Australian Super, with millions of members was looking for help to optimise their chatbot capability. They wanted to improve their customer experience in the chat by ensuring readily available information was provided by the chatbot, thereby freeing up people to focus on solving complex customer queries.

Using Google Dialogflow to build a smarter Chatbot2019-02-18T14:19:23+00:00

IP Nova


IP Australia has rich and diverse sets of data on patents, plant breeder’s rights and trademarks. Servian was engaged by IP Australia to bring their data together and surface through a comprehensive and visually stunning application that lowers the barriers of entry and makes the data accessible to everyone. problems

IP Nova2018-06-27T13:41:01+00:00

Introducer Assistant


A one stop shop Giving brokers a centralised platform to manage all their accounts and better serve their customers. The leasing sector of a global investment bank needed a new platform that would not only combine the best features of their existing systems but also offer new features that would help their

Introducer Assistant2018-06-27T13:43:43+00:00

Block Trader


The right information, to the right person, at the right time Stay on top of your portfolio, anytime, anywhere. We worked with with a trading desk in creating a block trading application, The app provided up-to-date information to 150 high value niche clients. problems & pain points

Block Trader2018-09-06T10:24:18+00:00

A smarter way to work


A smarter way to work Help all staff find, connect and collaborate through a centralised platform managing every aspect of their working day. We worked with Australia’s top financial bank to create a mobile digital assistant. For MVP, we focused on approvals and expanded the concept as we iterated.

A smarter way to work2018-09-06T10:24:28+00:00

Our Rapid Experimentation & Prototyping approach


Our Rapid Experimentation & Prototyping approach Rapid Experimentation & Prototyping performed our way delivers genuine outcomes that focus on validating the end state whilst minimising waste. This process focusses on tangible output that you can see and engage with. Borrowing from the best of all UX methodologies we run a LEAN process that

Our Rapid Experimentation & Prototyping approach2018-06-27T13:49:40+00:00

The Value in Prototyping – A First Hand Account


The Value in Prototyping – A First Hand Account We were engaged by Australia’s largest investment bank to create a new content delivery platform.   The real challenge in this engagement was time constraints. Our Digital stakeholders understood that in order to gain momentum our collective ideas needed to be pitched before senior

The Value in Prototyping – A First Hand Account2018-06-27T13:48:34+00:00

Using Watson to Build a Smart Chatbot


Building out a smart chat bot Everyone has their own version. Microsoft is playing the game with Cortana, Google has DialogFlow, Apple has Siri and IBM has Watson. Whatever your technology preference, you are covered regardless. As a part of a recent project that launched in August 2016, we had the opportunity to

Using Watson to Build a Smart Chatbot2018-06-27T16:08:18+00:00