One of Australia's largest superannuation funds Australian Super, with millions of members was looking for help to optimise their chatbot capability. They wanted to improve their customer experience in the chat by ensuring readily available information was provided by the chatbot, thereby freeing up people to focus on solving complex customer queries.
Building out a smart chat bot Everyone has their own version. Microsoft is playing the game with Cortana, Google has DialogFlow, Apple has Siri and IBM has Watson. Whatever your technology preference, you are covered regardless. As a part of a recent project that launched in August 2016, we had the opportunity to