We kicked off the process by running our Rapid XP workshops. Starting by defining the problems we are trying to solve, we moved to a user-focused session that enables the sharing of ideas and sketches.
From there, we combined all the ideas and synergised with known triggers and patterns to develop user journeys and wireframes.
We then held several sessions with the stakeholders to validate the wireframes and give feedback. Based on the feedback, we produced high-fidelity UI designs with an interactive prototype.