Using Google Dialogflow to build a smarter Chatbot
One of Australia's largest superannuation funds with millions of members was looking for help to optimise their chatbot capability. They wanted to improve their customer experience in the chat by ensuring readily available information
Targeted marketing and campaigning on GCP
Accurate data on a powerful platform is a key enabler for campaign messaging. SalesPond provide sales enablement, marketing services and data services to SMB & enterprise clients across Asia Pacific. SalesPond are headquartered
Hands free inspection agent with Android and GCP
A leading mining company wanted to improve the ability of its operators but had to balance between capturing accurate information and operating hands free. Servian consultants designed a platform which combined Google Cloud Platform,
Reimagining enterprise search on GCP
Search is a critical element for making large amounts of data accessible. To make search resonate with users, it requires a mix of well designed usability, tuned data sets and optimised infrastructure. Servian
WordPress website migration with Kubernetes on GCP
Employsure, a leading workplace relations specialist, empower employers to manage the risks associated with Fair Work and WHS compliance. They required a flexible but stable way of running their websites on the cloud. Servian
Using data to deliver better campaigns in the telco industry
Improving campaign delivery through greater use of data and resources to maximise campaign ROI and customer engagement. We undertook pre and post campaign analytics, campaign design and execution, operational campaign reporting, best practices
NFC contactless payments campaign analytics
A highly engaged customer base using the NFC contactless payment service In 2012, the use of contactless payments was on the rise particularly with the advent of newer mobile phones with built-in NFC
Making the switch to model driven campaigns in the banking sector
To secure extra revenue from advantageous card transaction rates, an existing campaign that offered cards to target customers underwent a complete overhaul. Our customer is one of Australia’s ‘big four’ banks and the
Improving safety in the construction industry on GCP
A large building and construction group was seeking greater insights into serious incidents with Machine Learning on Google Cloud Platform. The building and construction company sought to develop a greater understanding of
Marketing campaign analytics in the banking sector
Our customer is one of Australia’s ‘big four’ banks and the largest banking network in the country with a customer base of over 13 million across five brands We were engaged to expand
Digital Marketing outcomes with Machine Learning on GCP
Development, verification and testing of Digital Marketing outcomes with Machine Learning on Google Cloud Platform. The media agency of one of Australia's larger financial institutions required a Discovery Analytics environment to support
GCP Case Study | Insights for validation or rejection
Data science insights for validation or rejection of a business hypothesis Provide a centralised cloud solution with data storage, analysis, dynamic reporting and secure access One of Australia's leading building and construction
re.cov.ery | Re-thinking knee recovery
Encompassing cognitive personalised behavioural therapy Re-thinking knee recovery We worked with a Sydney based incubator to create an app that assists in gathering knee flexion/extension data from sensors in a way the
Cisco | Improving the end-to-end customer experience
Improving the end-to-end customer experience To map out the full end-to-end experience of the San Jose, Cisco Customer Experience Center Cisco’s Customer Experience Center’s welcome visitors from around the world. We worked
The E-Clair Group | Your automation journey
Rethinking the way Strategic Consultants work Enlightening the enterprise of tomorrow We worked with Strategic Consultancy, E-Clair, to create an online intelligent automation platform. This platform gives a Strategic Consultant the ability
IP Nova
IP Australia has rich and diverse sets of data on patents, plant breeder’s rights and trademarks. Servian was engaged by IP Australia to bring their data together and surface through a comprehensive and visually
Introducer Assistant
A one stop shop Giving brokers a centralised platform to manage all their accounts and better serve their customers. The leasing sector of a global investment bank needed a new platform that
Dimension | Breaking the tradition of investment research
Breaking the tradition of investment research Creating a new multi-million-dollar revenue stream We worked with Australia’s leading Investment Bank in helping clients achieve better investment outcomes by seamlessly delivering substantively relevant information
Optimising Informatica Case Study
To increase revenue from an existing campaign offering cards to customers, we were engaged to give the campaign a complete overhaul. In this case study you will learn about: The challenges we faced
Block Trader
The right information, to the right person, at the right time Stay on top of your portfolio, anytime, anywhere. We worked with with a trading desk in creating a block trading application,
5 Practical Uses for Predictive Analytics in Marketing
The unprecedented amount of data available today coupled with new technologies means there is a greater opportunity to use data to drive value for your customer and business. Marketers no longer want
Leveraging Spark Machine Learning with Talend
From the weather to the lottery, it’s human nature to want to predict the future. We try to change our behaviour or decisions to influence our future in a (hopefully) positive way.
A smarter way to work
A smarter way to work Help all staff find, connect and collaborate through a centralised platform managing every aspect of their working day. We worked with Australia’s top financial bank to create
Orchestrating an End-to-End Cloud Analytics Solution using Microsoft Azure Data Factory
Azure Data Factory is a cloud-based service that ingests data from multiple sources, transforms the data using MapReduce & machine learning and publishes the output to visualisation tools & BI applications. With Data Factory, organisations
Sustaining Competitive Advantage through Big Data Strategy
Why do big data projects fail to deliver value? There is simply no strategy in place for what they want to achieve. This eBook will take you through: Measuring the value and
Delivering Data Driven Marketing in the Cloud
We delivered a secure cloud hosted marketing platform that enabled our client to send targeted, personalised and tracked offers to customers. This case study covers: The customer challenges Our client wanted to
Our Rapid Experimentation & Prototyping approach
Our Rapid Experimentation & Prototyping approach Rapid Experimentation & Prototyping performed our way delivers genuine outcomes that focus on validating the end state whilst minimising waste. This process focusses on tangible output that
The Value in Prototyping – A First Hand Account
The Value in Prototyping – A First Hand Account We were engaged by Australia’s largest investment bank to create a new content delivery platform. The real challenge in this engagement was time
Using Watson to Build a Smart Chatbot
Building out a smart chat bot Everyone has their own version. Microsoft is playing the game with Cortana, Google has DialogFlow, Apple has Siri and IBM has Watson. Whatever your technology preference, you