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customer engagement

Increasingly, organisations are adopting a customer-first mindset in everything they do. Our Customer Engagement solutions focus on bringing our expertise in Data & Analytics and Digital to help your business progress from segmentation to one on one personalisation to engage and delight your customers.

We help you engage your customers in relevant conversations across all channels by building a strong foundation in customer data and analytics and developing the right digital solutions to support execution.

Customer centric organisations grow their businesses by focusing on creating tangible customer value. This requires making strategic choices about how your organisation will approach customer engagement and value creation. We work with you to understand your overall business drivers to design an actionable customer engagement strategy that delivers value.

Customer strategy

Customer strategy

Strengthen your value add and relationship with your customer by developing a robust customer contact strategy

Know Your Customer and customer 360 view

Know Your Customer and customer 360 view

Get a full understanding of your customer across all touchpoints to develop a focused approach to customer engagement.

Customer engagement and Next Best Activity

Customer engagement and Next Best Activity

Increase customer satisfaction by delivering offers your customers want through our advanced analytics capabilities

Our teams work with you to design, deliver and optimise your campaign solutions.

Campaign design and execution

Campaign design and execution

We will design and execute your campaign using the appropriate tools and best practice

Automation and campaign rationalisation

Automation and campaign rationalisation

Increase your team’s productivity and campaign scale by automating time consuming processes

Campaign performance reporting

Campaign performance reporting

Focus on revenue generating initiatives while we take care of operational campaign performance reporting

Customer analytics

Customer analytics

We implement a number of analytics models to improve your engagement with the customer

We will work with you on an ongoing basis to deliver your campaigns and personalisation strategy relying on data driven insights to make informed recommendations and optimisations to your ongoing campaigns.

Campaigning as a service

Campaigning as a service

We will manage your large scale campaigns using a data driven approach

Personalisation as a service

Personalisation as a service

Through our data and analytics experience, we will manage and improve your personalisation strategy and tactics

Using data for delivering better campaigns in the Telco industry

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Making the Switch to Model Driven Campaigns in Banking

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NFC Contactless Payments Campaign Design and Analysis

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Marketing Campaign Analytics in Banking

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