Transform your contact centre into a competitive advantage
Lead the way. Drive innovation. Create efficiencies. Reduce costs.
Your contact centre is the epicentre of customer experience
Are you rethinking your Contact Centre strategy? We help clients create a tailored, consistent, innovative omnichannel experience to deliver best-in-class contact centre operations at scale. We use data science and design thinking processes to develop great ideas that solve a problem, rapidly deliver an MVP model in a time-boxed fashion, and deploy measurable experiments to future-proof your business.
Gain a competitive edge
Enable crucial real-time analytical and feedback capabilities to optimise your customer experience using Servian’s Accelerate ML framework.
Resolve & simplify customer queries
Quickly divert repetitive questions & tasks to chatbots, enabling agents to reduce handle times and provide real-time assistance for complex issues.
Drive efficiency & productivity
Reduce call volumes, enable self-service capabilities and enhance data efficiencies so agents can readily & rapidly access customer information.
Increase loyalty & ROI
Uncover deep feedback & caller insights to improve accuracy, drive operational efficiency, and increase customer satisfaction & loyalty.
Our digital capability, applied machine learning, and deep learning experience produce synergy to drive your innovation success. Chat to us today.
A framework for contact centre success
Accelerate ML optimises nearly every aspect of the contact centre- uncover
business problems, rapidly develop ML models, drive efficiencies, validate