Retail Customer path analysis on Google Cloud

Retail Customer path analysis on Google Cloud One of Australia’s leading entertainment providers wanted to optimise customer sales in their stores for many locations across Australia. Vision and video analysis using Google Cloud Platform provided a unique opportunity for Servian to provide insights on individual shopper’s paths for the client.

Using Google Dialogflow to build a smarter Chatbot

One of Australia's largest superannuation funds Australian Super, with millions of members was looking for help to optimise their chatbot capability. They wanted to improve their customer experience in the chat by ensuring readily available information was provided by the chatbot, thereby freeing up people to focus on solving complex customer queries.

Using data to deliver better campaigns in the telco industry

Improving campaign delivery through greater use of data and resources to maximise campaign ROI and customer engagement. We undertook pre and post campaign analytics, campaign design and execution, operational campaign reporting, best practices and process design. Problems & pain points Customer and business insights are incredibly valuable

Making the switch to model driven campaigns in the banking sector

To secure extra revenue from advantageous card transaction rates, an existing campaign that offered cards to target customers underwent a complete overhaul. Our customer is one of Australia’s ‘big four’ banks and the largest banking network in the country with a customer base of over 13 million across five brands.

GCP Case Study | Insights for validation or rejection

Data science insights for validation or rejection of a business hypothesis Provide a centralised cloud solution with data storage, analysis, dynamic reporting and secure access One of Australia's leading building and construction materials group required analysis for incidents which have serious harm in a secure and accessible way. Servian consultants designed a