Processing audio or speech data can be challenging in any environment. This project from Servian produced a store of text files from audio in an easy pipeline on Google Cloud Platform. Servian was engaged to help create a Speech to Text pipeline for a full service, audio on demand company. The client helps creators
Deploying an interactive voice assistant and form filling with voice inputs from the ease of an Android app. One of Australia’s leading natural resource providers wanted to achieve a voice driven architecture for their employees to make use of while in the field. Servian provided a fully hosted Google Cloud Platform backend with Google
Retail Customer path analysis on Google Cloud One of Australia’s leading entertainment providers wanted to optimise customer sales in their stores for many locations across Australia. Vision and video analysis using Google Cloud Platform provided a unique opportunity for Servian to provide insights on individual shopper’s paths for the client.
One of Australia's largest superannuation funds Australian Super, with millions of members was looking for help to optimise their chatbot capability. They wanted to improve their customer experience in the chat by ensuring readily available information was provided by the chatbot, thereby freeing up people to focus on solving complex customer queries.
Improving campaign delivery through greater use of data and resources to maximise campaign ROI and customer engagement. We undertook pre and post campaign analytics, campaign design and execution, operational campaign reporting, best practices and process design. Problems & pain points Customer and business insights are incredibly valuable
A highly engaged customer base using the NFC contactless payment service In 2012, the use of contactless payments was on the rise particularly with the advent of newer mobile phones with built-in NFC (Near-field Communication) chips. Our customer was among the first Australian bank to leverage Android 4.0’s HCE technology to build contactless
To secure extra revenue from advantageous card transaction rates, an existing campaign that offered cards to target customers underwent a complete overhaul. Our customer is one of Australia’s ‘big four’ banks and the largest banking network in the country with a customer base of over 13 million across five brands.
Our customer is one of Australia’s ‘big four’ banks and the largest banking network in the country with a customer base of over 13 million across five brands We were engaged to expand the delivery of below the line campaigns across all product lines and channels. This involved identifying target customer segments, developing
Data science insights for validation or rejection of a business hypothesis Provide a centralised cloud solution with data storage, analysis, dynamic reporting and secure access One of Australia's leading building and construction materials group required analysis for incidents which have serious harm in a secure and accessible way. Servian consultants designed a
Encompassing cognitive personalised behavioural therapy Re-thinking knee recovery We worked with a Sydney based incubator to create an app that assists in gathering knee flexion/extension data from sensors in a way the practitioners can access, provide accompanying information to patients recovering from total knee replacements. We used a research first approach, then
