How an Australian telco uses digital personalisation to target customers A major Australian telco was looking to boost retail sales by optimising digital onsite personalisation—which was becoming an increasingly important component of its overall sales revenue. Its marketing team hoped to use machine learning to target website visitors with relevant
Driving sales with intelligent customer recommendations A successful packaged goods company was interested to see how data and machine learning could drive bottom-line growth for its business. Servian recognised that there was an opportunity to help the company's sales team to have more targeted conversations with its retail channels to
Don't design and build on OUTDATED trade-offs Focus on what really matters thanks to a fully managed environment built on Google infrastructure Design and deliver the applications of tomorrow while addressing concerns aboutthe costs of volume, security, infrastructure & support. Iterate your ideas to greatness, stop being slowed down
Processing audio or speech data can be challenging in any environment. This project from Servian produced a store of text files from audio in an easy pipeline on Google Cloud Platform. Servian was engaged to help create a Speech to Text pipeline for a full service, audio on demand company. The client helps creators
Deploying an interactive voice assistant and form filling with voice inputs from the ease of an Android app. One of Australia’s leading natural resource providers wanted to achieve a voice driven architecture for their employees to make use of while in the field. Servian provided a fully hosted Google Cloud Platform backend with Google
Retail Customer path analysis on Google Cloud One of Australia’s leading entertainment providers wanted to optimise customer sales in their stores for many locations across Australia. Vision and video analysis using Google Cloud Platform provided a unique opportunity for Servian to provide insights on individual shopper’s paths for the client.
Real estate made easy Disrupting the real estate market with an intuitive online marketplace, where users can manage their properties. A responsive application for all devices. RealYeti at its core is a real estate platform, were the core function is to enable users to search for properties, as quickly as possible, with the
One of Australia's largest superannuation funds Australian Super, with millions of members was looking for help to optimise their chatbot capability. They wanted to improve their customer experience in the chat by ensuring readily available information was provided by the chatbot, thereby freeing up people to focus on solving complex customer queries.
Improving campaign delivery through greater use of data and resources to maximise campaign ROI and customer engagement. We undertook pre and post campaign analytics, campaign design and execution, operational campaign reporting, best practices and process design. Problems & pain points Customer and business insights are incredibly valuable
A highly engaged customer base using the NFC contactless payment service In 2012, the use of contactless payments was on the rise particularly with the advent of newer mobile phones with built-in NFC (Near-field Communication) chips. Our customer was among the first Australian bank to leverage Android 4.0’s HCE technology to build contactless