Using Google Dialogflow to build a smarter Chatbot

By | 2018-07-26T12:14:49+00:00 July 2nd, 2018|Artificial Intelligence, Case Study, GCP, machine learning|

One of Australia's largest superannuation funds with millions of members was looking for help to optimise their chatbot capability. They wanted to improve their customer experience in the chat by ensuring readily available information was provided by the chatbot, thereby freeing up people to focus on solving complex customer queries. The Super

Comments Off on Using Google Dialogflow to build a smarter Chatbot

Using data to deliver better campaigns in the telco industry

By | 2018-04-20T10:07:45+00:00 April 20th, 2018|Case Study, Customer Engagement, Data and Analytics|

Improving campaign delivery through greater use of data and resources to maximise campaign ROI and customer engagement. We undertook pre and post campaign analytics, campaign design and execution, operational campaign reporting, best practices and process design. Problems & pain points Customer and business insights are incredibly valuable

NFC contactless payments campaign analytics

By | 2018-04-20T09:57:16+00:00 April 20th, 2018|Case Study, Customer Engagement, Data and Analytics|

A highly engaged customer base using the NFC contactless payment service In 2012, the use of contactless payments was on the rise particularly with the advent of newer mobile phones with built-in NFC (Near-field Communication) chips. Our customer was among the first Australian bank to leverage Android 4.0’s HCE technology to build contactless

Making the switch to model driven campaigns in the banking sector

By | 2018-04-20T14:25:35+00:00 April 2nd, 2018|Case Study, Customer Engagement, Data and Analytics|

To secure extra revenue from advantageous card transaction rates, an existing campaign that offered cards to target customers underwent a complete overhaul. Our customer is one of Australia’s ‘big four’ banks and the largest banking network in the country with a customer base of over 13 million across five brands.

Marketing campaign analytics in the banking sector

By | 2018-04-20T10:39:10+00:00 March 15th, 2018|Case Study, Customer Engagement, Data and Analytics|

Our customer is one of Australia’s ‘big four’ banks and the largest banking network in the country with a customer base of over 13 million across five brands We were engaged to expand the delivery of below the line campaigns across all product lines and channels. This involved identifying target customer segments, developing

re.cov.ery | Re-thinking knee recovery

By | 2018-06-22T12:07:51+00:00 February 12th, 2018|Case Study, Cloud and Technology, Design, GCP|

Encompassing cognitive personalised behavioural therapy Re-thinking knee recovery We worked with a Sydney based incubator to create an app that assists in gathering knee flexion/extension data from sensors in a way the practitioners can access, provide accompanying information to patients recovering from total knee replacements. We used a research first approach, then

Comments Off on re.cov.ery | Re-thinking knee recovery

Cisco | Improving the end-to-end customer experience

By | 2018-06-27T13:35:37+00:00 January 29th, 2018|Case Study, Design, Rapid XP|

Improving the end-to-end customer experience To map out the full end-to-end experience of the San Jose, Cisco Customer Experience Center Cisco’s Customer Experience Center’s welcome visitors from around the world. We worked with Cisco to see how we could improve their end to end experience. The Experience Center is a place to

Comments Off on Cisco | Improving the end-to-end customer experience

The E-Clair Group | Your automation journey

By | 2018-06-27T13:38:28+00:00 January 22nd, 2018|Case Study, Design, Digital|

Rethinking the way Strategic Consultants work Enlightening the enterprise of tomorrow We worked with Strategic Consultancy, E-Clair, to create an online intelligent automation platform. This platform gives a Strategic Consultant the ability to identify and collaborate on potential opportunities within an enterprise. problems and pain points

IP Nova

By | 2018-06-27T13:41:01+00:00 December 13th, 2017|Case Study, Data and Analytics, Design, Digital|

IP Australia has rich and diverse sets of data on patents, plant breeder’s rights and trademarks. Servian was engaged by IP Australia to bring their data together and surface through a comprehensive and visually stunning application that lowers the barriers of entry and makes the data accessible to everyone. problems

Introducer Assistant

By | 2018-06-27T13:43:43+00:00 October 4th, 2017|Case Study, Data and Analytics, Design, Digital|

A one stop shop Giving brokers a centralised platform to manage all their accounts and better serve their customers. The leasing sector of a global investment bank needed a new platform that would not only combine the best features of their existing systems but also offer new features that would help their