re.cov.ery | Re-thinking knee recovery

By | 2018-02-12T11:35:56+00:00 February 12th, 2018|Case Study, Design|

Encompassing cognitive personalised behavioural therapy Re-thinking knee recovery We worked with a Sydney based incubator to create an app that assists in gathering knee flexion/extension data from sensors in a way the practitioners can access, provide accompanying information to patients recovering from total knee replacements. We used a research first approach, then dived

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Cisco | Improving the end-to-end customer experience

By | 2018-02-02T10:01:20+00:00 January 29th, 2018|Case Study, Design|

Improving the end-to-end customer experience To map out the full end-to-end experience of the San Jose, Cisco Customer Experience Center Cisco’s Customer Experience Center’s welcome visitors from around the world. We worked with Cisco to see how we could improve their end to end experience. The Experience Center is a place to

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The E-Clair Group | Your automation journey

By | 2018-02-02T10:01:20+00:00 January 22nd, 2018|Case Study, Design, Digital|

Rethinking the way Strategic Consultants work Enlightening the enterprise of tomorrow We worked with Strategic Consultancy, E-Clair, to create an online intelligent automation platform. This platform gives a Strategic Consultant the ability to identify and collaborate on potential opportunities within an enterprise. problems and pain points

IP Nova

By | 2018-02-02T10:01:20+00:00 December 13th, 2017|Case Study, Data and Analytics, Design, Digital|

IP Australia has rich and diverse sets of data on patents, plant breeder’s rights and trademarks. Servian was engaged by IP Australia to bring their data together and surface through a comprehensive and visually stunning application that lowers the barriers of entry and makes the data accessible to everyone. problems

Introducer Assistant

By | 2018-02-02T10:01:20+00:00 October 4th, 2017|Case Study, Data and Analytics, Design, Digital|

A one stop shop Giving brokers a centralised platform to manage all their accounts and better serve their customers. The leasing sector of a global investment bank needed a new platform that would not only combine the best features of their existing systems but also offer new features that would help their

Dimension | Breaking the tradition of investment research

By | 2018-02-02T10:01:20+00:00 June 21st, 2017|Case Study|

Breaking the tradition of investment research Creating a new multi-million-dollar revenue stream We worked with Australia’s leading Investment Bank in helping clients achieve better investment outcomes by seamlessly delivering substantively relevant information in an intuitive, self-directed experience that evolves with investors needs. problems & pain points

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Optimising Informatica Case Study

By | 2018-02-02T10:01:20+00:00 April 6th, 2017|Case Study|

To increase revenue from an existing campaign offering cards to customers, we were engaged to give the campaign a complete overhaul. In this case study you will learn about: The challenges we faced with our customer including conflicting analytics models, manual processes and the introduction of new campaign channels and fulfillment processes. The

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Marketing Campaign Analytics in the Banking Sector

By | 2018-02-02T10:01:20+00:00 February 14th, 2017|Case Study|

We were engaged to expand the delivery of below the line campaigns across all product lines and channels for this banking customer. This involved identifying target customer segments, developing SQL scripts to publish the segments and designing the campaign in collaboration with the internal marketing team.   In this case study you will

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Making the Switch to Model Driven Campaigns in the Banking Sector

By | 2018-02-02T10:01:20+00:00 February 13th, 2017|Case Study|

To increase revenue from an existing campaign offering cards to customers, we were engaged to give the campaign a complete overhaul. In this case study you will learn about: The challenges we faced with our customer including conflicting analytics models, manual processes and the introduction of new campaign channels and fulfillment processes. The

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Using Data to Deliver Better Campaigns in the Telco Industry

By | 2018-02-02T10:01:20+00:00 February 8th, 2017|Case Study|

We were engaged to improve campaign delivery through greater use of data and resources with the end goal of maximising campaign ROI and customer engagement. We undertook pre and post campaign analytics, campaign design and execution, operational campaign reporting, best practices and process design.   In this case study you will learn about:

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