One of Australia's largest superannuation funds with millions of members was looking for help to optimise their chatbot capability. They wanted to improve their customer experience in the chat by ensuring readily available information was provided by the chatbot, thereby freeing up people to focus on solving complex customer queries. The Super
A large building and construction group was seeking greater insights into serious incidents with Machine Learning on Google Cloud Platform. The building and construction company sought to develop a greater understanding of the root causes from serious harm incidents. Data Science techniques using Machine Learning and text analysis were used to analyse
Development, verification and testing of Digital Marketing outcomes with Machine Learning on Google Cloud Platform. The media agency of one of Australia's larger financial institutions required a Discovery Analytics environment to support an internal Marketing data initiative. Servian consultants designed a GCP Cloud based system which provided an appropriate and secure user
The unprecedented amount of data available today coupled with new technologies means there is a greater opportunity to use data to drive value for your customer and business. Marketers no longer want to know what happened. They want to know what will happen as this is where the true value lies. Waiting
From the weather to the lottery, it’s human nature to want to predict the future. We try to change our behaviour or decisions to influence our future in a (hopefully) positive way. Businesses are no different. They want to predict what a customer wants before they ask, the resources they need and
