Big data solution
Strategic partner for enterprise big data and advanced analytics
As Australia’s largest Telco, Telstra provide 16.7 million mobile services, 7.3 million fixed voice services and 3.1 million retail fixed broadband services
The challenge
Telstra’s Chief Technology Office had incubated a big data platform built on emerging open source technologies. They needed to launch the platform for widespread business adoption and required a flexible support model that would create platform advocates within the business whilst also hardening and scaling the underlying technology.
The solution
Servian’s approach to automation and process has facilitated the platform’s growth from less than 20 to over 300 analysts without corresponding growth in support costs. Servian has done this by:
- Providing 24 / 7 / 365 coverage through automated event management and on-call for incident management only when human engagement required.
- Ensuring reliability by leveraging ITIL best practice through tiered support levels from L1 to L3
The benefits
- Self service data quality framework providing confidence in data needed for business users
- Reduced friction for ad hoc analysis and automated service incident remediation
- Providing consultant-led DevOps managed services for CICD
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